AI Clark Development Inc. · Quebec, Canada
Privacy policy
Arrumou Neural · Updated on 7 of October 2026
1. Responsible and reach
AI Clark Development Inc., registered in Canada, operates Arrumou and Arrumou Neural under Quebec, Canada. Allan Portela, CEO, is the contact responsible for the protection of personal information as the company's highest authority, except for a formal delegation: robert@arrumou.com. Bruno Portela, CISO and CTO, meets security and technology issues at bruno@arrumou.com and can forward privacy requests. This policy explains data processing on both platforms.
2. Data and forms of collection
We collect information provided in forms and use of the service: name, email, phone, profile, ads, photographs, reviews, messages, dates and participants of reservations, payment records and vouchers. Neural it also receives data registered by the hosting operator, such as guests, documents and check-in, staff, expenses and operational records. Technical data may include IP address, browser, access logs, session cookies and preferences. Authorized integrations can provide calendar and reservation data. The fields requested and the context indicate what is needed in each flow.
3. What do we use the data for?
We use data to authenticate and protect accounts, provide ads, manage bookings and subscriptions, facilitate communication, process and reconcile payments, operate hosting as per customer's instructions Neural, provide support, investigate fraud and comply with legal obligations. Guides and recommendations support the discovery of destinations. Treatment should be limited to the purpose of the informed and the applicable legal basis; accepting the terms does not indistinctly authorize new uses or advertising.
4. Papers from Arrumou and the operator Neural
The company determines the purposes of its own account, security, billing and marketplace data. For guest records and staff inserted in the Neural for a hosting, usually acts as a provider that treats data according to the operator's instructions, which is responsible for informing holders and establishing legal basis. Guests can first search their accommodation for requests on these records; we will help forward the request when necessary.
5. What goes public
Active announcements, photos, public host information, reviews and published recommendations can be viewed without login and indexed by searchers and AI discovery mechanisms. Private messages, documents, proofs and internal records are not intended for publication. Avoid inserting sensitive data into public content. The removal of a page does not immediately erase copies or caches maintained by third parties; requests for decondication will be evaluated according to the law.
6. Sharing and suppliers
We share only the necessary data with hosts and operators involved in the booking, authorized members of an operation, providers triggered by you and suppliers of technological hosting, storage, email, payments and AI used in functionality. PayPal and institutions Pix They process payments under their own policies. We may disclose data when required legally or necessary to protect rights. Request privacy contact information about the suppliers applicable to your use.
7. Processing outside Quebec and Canada
According to the infrastructure and integrations used, data can be processed outside Quebec or Canada, including in countries where hosting, user or supplier operate. Laws and access by authorities may vary. Transfers shall comply with the applicable requirements, including impact assessment and contractual safeguards when required in Quebec. We do not say that all data remain in Canada.
8. Cookies and choices
Session cookies support authentication and security. Neural it also stores the theme preference in cookie and local browser storage. You can remove them or block them in browser settings; this can terminate the session or limit resources. Optional resources requiring consent must present it separately. Consent for one purpose shall not constitute authorisation for other purposes.
9. Artificial intelligence
When using AI wizards or features, the required request and context can be sent to the configured AI service. Avoid including sensitive documents, secrets and data without need. Answers and recommendations may contain errors and should be verified. If a decision on you is made solely by automated processing, you may request information about the data and main factors considered, correct information and submit observations to a person able to review, as applicable.
10. Conservation and protection
The deadlines depend on the purpose: account data during the provision and the necessary closure; reservation and payment records for the applicable tax, contractual and rights-defence periods; logs for the period necessary for security; operational data as instructed by the operator and legal obligations. Backups can take an additional cycle to expire. Request information about the time limit applicable to your registration. Authorized access and security controls should protect the data, but no system eliminates all risk. Incidents shall be evaluated and reported to the holders and authorities when required by the law.
11. Your rights and how to apply
You may request access, correction, information about treatment, withdrawal of consent and, when appropriate, elimination, cessation of disclosure or desidication. The portability of computerised information provided by you can be requested in a structured format of common use when provided for by law. Write robert@arrumou.com or bruno@arrumou.com, describe the request and identify the account; do not send sensitive documents at first contact. We can request a proportional identity check. We will respond within the applicable legal deadline, explaining limitations, compulsory retentions and means of contestation. Withdrawing consent can make a functionality that depends on it unfeasible.
12. Minors
Accounts and contracts are for adults. Data from minors required for a stay must be provided by authorized guardian or accommodation on an appropriate legal basis. In Quebec, the collection of minors from 14 years requires consent from the parental authority holder or guardian, unless legal exception. Do not send data from children to public content or assistants without appropriate need and authorization.
13. Laws, complaints and updates
Quebec's privacy rules apply, including the private sector law amended by the Law 25, Canadian federal legislation when applicable and other mandatory standards, such as the Brazilian LGPD when its scope is met. You can claim the contact of privacy and the competent authority, including the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada or the ANPD in Brazil, as the case may be. Relevant changes in this policy will be communicated by appropriate means.